Who to contact at school?
Successful learning relies on excellent communication between children, parents/carers and staff. If you have any concerns please refer to the table below to find the right person to help you resolve any difficulties or answer any questions you might have.
We hope these guidelines will ensure you know who and how best to contact someone at school about a concern that you would like to discuss. Approaching the right member of school staff will mean that we can deal with your enquiry more effectively. If you do not feel that your question or concern has been answered or resolved satisfactorily via the route recommended, please contact the Headteacher or Chair of Governing Body via the school office or by email.
Contact Information
Infant School Office: 01189 418189 office@c-inf.w-berks.sch.uk
Junior School Office: 01189 428727 office@c-jun.w-berks.sch.uk
Please email the school offices if you wish to contact the following members of staff:
Mrs F Rostron, Headteacher
Mrs N Bate, Deputy Head
Miss E Kirkby, Inclusion Manager
Mr J Lally and Mrs J Kidd, Joint Chair of the Governing Body
|
Type of question or concern |
Person to contact |
Means of communication |
|---|---|---|
|
Pastoral (e.g. friendship, mild illness) |
Class teacher |
By telephone before 8.30am, verbally at the end of school or phone to make an appointment |
|
Homework/reading books |
Class teacher |
By telephone before 8.30am, verbally at the end of school or phone to make an appointment |
|
Classroom incident or playground |
Class teacher |
By telephone before 8.30am, verbally at the end of school or phone to make an appointment |
|
Change to the daily routine, e.g. a different adult will collect |
Class teacher or Team Leader |
In person in the morning or by phone during the day |
|
Academic Progress |
Class teacher |
Make an appointment via the office for the end of the day |
|
Advice and support about Special Educational Needs |
Inclusion Manager |
Make an appointment in person or by telephone/email |
|
Confidential (e.g. change in home life, a serious medical issue or a formal complaint) |
Headteacher or Deputy Head |
Make an appointment in person or by telephone/email |
|
Quality of teaching and learning |
Headteacher or Deputy Head |
Make an appointment in person or by telephone/email |
|
Trips, clubs, lunches or to request extra copies of letters. |
School Office |
Please contact the school office by telephone/email or in person. |
|
Illness or emergency absence from school |
School Office |
By telephone before 9am on first day of absence or via the Parentmail app |
|
Planned absence from school |
Headteacher |
Holidays are not normally authorised however we have an absence request form available from either school office should a request need to be made for any reason. |
General Notes
-
Medication should always be brought directly to the office and handed to a member of staff. Please ensure that the medical form has been completed.
-
Mornings in the playground are great for greetings but not for ‘concerns’. Please follow the guidelines above.
-
Teaching Assistants are available at the beginning and end of the school day to pass messages on to the class teacher. Teaching Assistants should not be contacted directly by parents. The Class teacher should be your first point of contact. In the absence of the Class Teacher please contact the Team Leader.
-
Before school starts, the phone is not always heard from the classrooms. However, the school answer machine is always on. Please leave a message and someone will call you back asap.
-
If you need to contact the school during the holidays, urgent matters should be emailed to the Junior or Infant Office. Less urgent messages can be left on the school answer machine, which is listened to regularly in school hours and weekly during school holidays.
News!
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